:root{--blue:#0b3d91;--gold:#d7a900;--ink:#14233d;--soft:#eef4fb;--line:#dce5f0;--green:#1f7a43}*{box-sizing:border-box}body{margin:0;font-family:Arial,sans-serif;color:var(--ink);background:#f6f8fb}.wrap{width:min(1180px,92%);margin:auto}header{background:#fff;border-bottom:1px solid var(--line);position:sticky;top:0;z-index:10}.head{display:flex;justify-content:space-between;align-items:center;padding:12px 0;gap:20px}.brand{display:flex;align-items:center;gap:12px}.brand img{width:54px;height:54px}.brand h1{font-size:18px;margin:0;color:var(--blue)}.brand p{margin:3px 0 0;font-size:12px}nav{display:flex;gap:8px;flex-wrap:wrap}nav a{padding:8px 11px;text-decoration:none;color:var(--blue);font-weight:700;font-size:13px}.hero{margin:26px 0 18px;padding:30px;border-radius:24px;background:linear-gradient(130deg,var(--blue),#174f9e);color:#fff;display:flex;justify-content:space-between;gap:24px;align-items:center}.hero h2{font-size:34px;margin:6px 0}.hero p{max-width:720px;line-height:1.55}.eyebrow{font-size:12px;font-weight:800;letter-spacing:1.2px;color:#ffe47a}.assistant-card{min-width:190px;background:rgba(255,255,255,.14);padding:24px;border:1px solid rgba(255,255,255,.25);border-radius:18px;text-align:center}.assistant-card strong{font-size:30px;display:block}.assistant-card span{font-size:12px}.tabs{display:flex;gap:8px;flex-wrap:wrap;margin-bottom:14px}.tabs button{border:1px solid var(--line);background:#fff;padding:11px 16px;border-radius:12px;font-weight:800;color:var(--blue);cursor:pointer}.tabs button.active{background:var(--gold);border-color:var(--gold);color:#182236}.panel{display:none;background:#fff;border:1px solid var(--line);border-radius:20px;padding:22px;margin-bottom:32px}.panel.active{display:block}.chat-layout{display:grid;grid-template-columns:1.4fr .8fr;gap:20px}.messages{min-height:490px;max-height:650px;overflow:auto;background:#f8fafc;border:1px solid var(--line);border-radius:16px;padding:16px}.message{max-width:88%;padding:13px 15px;border-radius:15px;margin:10px 0;white-space:pre-wrap;line-height:1.5}.message.bot{background:#fff;border:1px solid var(--line)}.message.user{background:var(--blue);color:#fff;margin-left:auto}.message small{display:block;margin-top:8px;color:#64748b}.ask{display:flex;flex-direction:column;gap:13px}.ask label{font-size:13px;font-weight:800}.ask select,.ask textarea,.ask input{width:100%;padding:11px;border:1px solid #cbd6e2;border-radius:10px;margin-top:6px;font:14px Arial}.ask textarea{height:180px;resize:vertical}.contact-grid{display:grid;grid-template-columns:1fr 1fr;gap:8px}.ask button,.secondary{border:0;background:var(--gold);padding:12px;border-radius:11px;font-weight:800;cursor:pointer}.secondary{background:var(--soft);color:var(--blue)}.section-title{display:flex;justify-content:space-between;align-items:center;gap:15px}.grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(245px,1fr));gap:14px}.card{border:1px solid var(--line);border-radius:15px;padding:17px;background:#fff}.card h3{margin:0 0 8px;color:var(--blue)}.card p{font-size:14px;line-height:1.45}.card a{display:inline-block;text-decoration:none;background:var(--blue);color:#fff;padding:9px 12px;border-radius:9px;font-weight:700;font-size:13px}.video-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(300px,1fr));gap:16px}.video-card{border:1px solid var(--line);border-radius:14px;padding:12px}.video-card video{width:100%;border-radius:10px;background:#000}.ticket-list{display:grid;gap:10px}.ticket{border-left:5px solid var(--gold);background:var(--soft);padding:13px;border-radius:8px}.ticket strong{color:var(--blue)}footer{background:#10254a;color:#fff;padding:24px 0;margin-top:40px}@media(max-width:800px){.chat-layout{grid-template-columns:1fr}.hero{flex-direction:column;align-items:flex-start}.head{flex-direction:column;align-items:flex-start}.contact-grid{grid-template-columns:1fr}}
.assistant-card small{display:block;margin-top:8px;line-height:1.35}.voice-orb{width:76px;height:76px;margin:0 auto 10px;border-radius:50%;display:grid;place-items:center;position:relative;background:radial-gradient(circle at 35% 30%,#fff8c7,#d7a900 38%,#0b3d91 72%);box-shadow:0 0 0 8px rgba(255,255,255,.08)}.voice-orb span{font-size:31px;font-weight:900;color:#fff;z-index:2}.voice-orb i{position:absolute;inset:-7px;border:2px solid rgba(255,255,255,.38);border-radius:50%;opacity:0}.voice-orb.listening i,.voice-orb.speaking i{animation:eminaPulse 1.5s infinite}.voice-orb i:nth-child(2){animation-delay:.25s}.voice-orb i:nth-child(3){animation-delay:.5s}@keyframes eminaPulse{0%{transform:scale(.82);opacity:.8}100%{transform:scale(1.38);opacity:0}}.voice-console{background:var(--soft);border:1px solid var(--line);border-radius:14px;padding:12px}.voice-buttons{display:flex;gap:8px}.voice-btn{border:0;background:var(--blue);color:#fff;padding:11px 13px;border-radius:10px;font-weight:800;cursor:pointer;flex:1}.voice-btn.recording{background:#b42318;animation:recording 1.2s infinite}@keyframes recording{50%{box-shadow:0 0 0 6px rgba(180,35,24,.18)}}.voice-options{display:grid;grid-template-columns:1fr 1.4fr;gap:10px;align-items:end;margin-top:10px}.voice-options select{width:100%;padding:8px;border:1px solid #cbd6e2;border-radius:8px}.voice-options .check{display:flex;gap:7px;align-items:center;padding-bottom:8px}.voice-options .check input{width:auto;margin:0}#voiceStatus{font-weight:800;color:var(--blue);margin:8px 0 3px}#voiceStatus[data-state="listening"]{color:#b42318}#voiceStatus[data-state="speaking"]{color:var(--green)}.live-transcript,.privacy-note{font-size:12px;line-height:1.4;margin:4px 0;color:#5b6573}.message-actions{display:flex;gap:7px;flex-wrap:wrap;margin-top:9px}.message-actions button{border:0;background:var(--soft);color:var(--blue);padding:7px 9px;border-radius:8px;font-weight:700;cursor:pointer}.procedure-dialog{width:min(720px,92vw);border:0;border-radius:20px;padding:0;box-shadow:0 28px 90px rgba(20,35,61,.35)}.procedure-dialog::backdrop{background:rgba(16,37,74,.6)}.dialog-head{background:var(--blue);color:#fff;padding:18px 22px;display:flex;justify-content:space-between;align-items:center}.dialog-head span{font-size:12px;color:#ffe47a;font-weight:900}.dialog-head h2{margin:3px 0 0}.dialog-head button{border:0;background:transparent;color:#fff;font-size:28px;cursor:pointer}.procedure-dialog ol{padding:22px 45px;line-height:1.55}.procedure-dialog li{margin-bottom:10px}.dialog-actions{display:flex;gap:8px;flex-wrap:wrap;padding:0 22px 22px}.dialog-actions button,.dialog-actions a{border:0;border-radius:9px;padding:10px 12px;background:var(--gold);color:#17202e;text-decoration:none;font-weight:800;cursor:pointer}#procedureFeedback{padding:0 22px 20px;color:var(--green)}@media(max-width:800px){.voice-options{grid-template-columns:1fr}.voice-buttons{flex-direction:column}}
.connection-status{display:inline-flex;margin-top:5px;padding:5px 8px;border-radius:999px;background:#edf8f0;color:#1f7a43;font-weight:800}.connection-status.offline{background:#fff3dc;color:#9a5a00}.quick-prompts{display:flex;gap:8px;flex-wrap:wrap;margin:0 0 12px}.quick-prompts button{border:1px solid var(--line);background:#fff;color:var(--blue);border-radius:999px;padding:9px 12px;font-weight:800;cursor:pointer}.quick-prompts button:hover{background:var(--soft)}

.access-notice{display:flex;gap:.75rem;align-items:flex-start;background:#eef4ff;border:1px solid #c8d7f0;border-left:5px solid #0b3d91;padding:.85rem 1rem;border-radius:12px;margin-bottom:1rem}.access-notice strong{color:#0b3d91;white-space:nowrap}.access-notice span{color:#334155}.access-status{display:block;margin-top:.25rem;color:#0b3d91;font-weight:700}.access-badge{display:inline-block;margin-top:.55rem;padding:.25rem .55rem;border-radius:999px;background:#e8f5e9;color:#235d2a;font-weight:700}.access-badge.protected{background:#fff3cd;color:#7a4d00}@media(max-width:650px){.access-notice{display:block}.access-notice strong{display:block;margin-bottom:.35rem}}
.mic-meter{height:12px;background:#dce5f0;border-radius:999px;overflow:hidden;margin:10px 0 6px;border:1px solid #c7d3e1}.mic-meter span{display:block;height:100%;width:0;background:linear-gradient(90deg,#2e7d32,#d7a900,#b42318);transition:width .08s linear}.mic-diagnostic{margin:4px 0 8px;color:#405169;font-size:12px;line-height:1.45}.answer-suggestions{display:flex;flex-wrap:wrap;gap:8px;margin-top:14px}.answer-suggestions button{border:1px solid #c8d7f0;background:#fff;color:#0b3d91;border-radius:999px;padding:8px 12px;font-weight:700;cursor:pointer}.answer-suggestions button:hover{background:#eef4ff}#voiceStatus[data-state="testing"]{color:#7a4d00}#voiceStatus[data-state="success"]{color:#2e7d32}#voiceStatus[data-state="warning"]{color:#9a6700}#voiceStatus[data-state="processing"]{color:#0b3d91}.voice-buttons{flex-wrap:wrap}.voice-buttons .voice-btn{min-width:160px}@media(max-width:680px){.voice-buttons .voice-btn{min-width:100%}}

.official-voice-card{display:flex;align-items:center;gap:.45rem;min-height:44px;padding:.7rem .9rem;border:1px solid rgba(11,61,145,.18);border-radius:12px;background:linear-gradient(135deg,#f7faff,#fff7dc);color:#0b3d91;font-weight:700}.official-voice-card strong{color:#8a6400}